Help center
PTCE Prep Support
Quick answers for common questions about study progress, notifications, and accounts.
Study progress
Your saved questions and study activity appear in the Home and Profile areas. If recent progress does not appear, close and reopen the app, then confirm the device is online.
Notifications
Open Profile → Push Notifications to enable reminders. If alerts are still off, allow notifications for PTCE Prep in the device’s Settings app.
Account deletion
Open Profile and choose Delete Account. This removes the account and its associated cloud study data. Local app data is also cleared where supported.
Contact support
Email danielnay177@gmail.com. Include the device model, operating-system version, app version, and a short description of the problem. Do not include passwords or confidential health information.